Global eCommerce Business Rollout Project Manager
Mar 2019 - Current
Nestlé Nespresso SA
Due to my previous experience with Nespresso as contractor, they offered me the opportunity to be part of the new eCommerce HQ which moved to Barcelona beginning of 2019, great opportunity to bring my experience and feedbacks to improve our ways of working.
As part of the E-Commerce Rollout Project Team, I am in charge of leading and coordinating the deployment of features and websites across all Nespresso markets. Acting as the link between local teams, HQ and our IT partners, my role is to ensure IT solutions would meet Business requirements, accompanying local stakeholders during the entire project life cycle.
Responsible for the deployment of new eCommerce products, features and solutions for Nespresso worldwide markets on different channels (Responsive Websites & Mobile apps)
Deploy pilot projects, build and enhance the Rollout methodology
Setting milestones, project timeline and managing dependences on other projects and tasks
Deliver B2C & B2B websites & Mobile Apps, features and major upgrades, worldwide
Coordinate with IT (technical operations), UX Team, Testing Team, Webmaster Team and local Markets (content management)
Define test scenarios, review test cases, lead and support user acceptance test phases (functional and content)
Deliver according to business objectives (sales, conversion, SEO performance…)
Analysis and Reporting : Monitor & validate performances with HypeCare KPIs and dashboard.
Rollouts handle :
Paypal / Connected Machines (Barista + Essenza Plus + Vertuo Venus) / Vertuo Technology / Subscription / Nespresso & You / Distributors /B2B & B2C
International Digital & e-Commerce Specialist
Oct 2016 - Feb 2019
Amaris / Nespresso
Working as Consultant for Nespresso HQ in their eBusiness Rollout Team to help them to deploy the new Hybris eCommerce platform around the world, some new features , support and help local markets team.
Rollout of 39 new eCommerce B2C websites with many stakeholders
Deployed the 1 major market and supported 7 markets launches on the new Responsive Nespresso eCommerce B2C websites
Supported on Hybris platform for markets
Built and documented technical/setup webmastering guidelines
Conducted 3 main eCommerce features deployment (Subscription / Rating & Reviews / Easyorder ) on 13 countries to achieve objectives
Delivered 3 features configuration trainings to Operations Specialists to build and improve markets capabilities to run and master advanced eCommerce activities
Enhancement of a fully digital integrated content strategy
Configuration/Implementation of more than 300 content pages to have a full User eXperience accross our websites
Responsibility for campaign scouting and global rollout by mapping and optimising content strategy to find opportunities and improve performance
Coordinate content needs from the local markets teams, forecast and analyse the potential return of optimising and creating new content
Automatize and industrialize the features rollout process for upcoming markets with IT and Config departments
Accessibility and disability awareness, making 6 markets WCAG 2.0 AA ready
Digital & e-Commerce Project Manager
Jan 2014 - Jul 2016
Editions Atlas Group / Provea International
Site management (E-commerce) of subscriptions Provea and Editions Atlas for Switzerland and abroad (17 markets).Evolution from Desktop sites to Mobile sites (m.) with dedicated CMS.
Management of development projects (A/B Testing, Mobile, Social Networks, Enhancements current process)
Reporting, analysis, SEO, SEM, Using Google Analytics to analyze the data.Establishment of Retargeting, Setting up of RTB
Website Coordinator
Jan 2013 - Dec 2013
Provea International
Responsible for maintenance of website content for Miriale.com, Tono.com and MirialeAndTonoStore.com for Switzerland and International (15 countries).
Management of development projects
Reporting, analysis
Develop mini-website for campaigns marketing (Landing Page)
Emailing
Founder & Paid Search Manager
Mar 2013 - Nov 2014
We Are Digital
Management of SEM campaigns
SEO optimizations
Facebook Ads campaign management
Set up Marketing Email Campaign (MailChimp and Sendinblue)
Chief Technology Officer
Jul 2011 - Jul 2013
All Together
Co-founded with my friend Arnaud Auger Sengupta
Created the whole website from scratch:
Developed back end with a tailored framework in MVC model with Smarty for view, programming in PHP5, HTML5, CSS3 and Ajax (jQuery)
Developed front end with Slim Framework (like Symfony2), PHP5, HTML5, CSS3 and AJAX (jQuery)
Managed a team of 5 web developers: assigning tasks, coordinating the team
Skilled in tools like TortoiseSVN, Kanbanflow and SublimeText2
SEO, SEM, Analytics
